FAQ’S

General Questions

How can I get a quote?

Simply contact us by clicking on GET QUOTE Button on our website we will organize time to provide a free no obligation quote

Am I charged the full quoted amount even if it doesn't take that long to clean my office?

We will uphold the price agreement and satisfaction guarantee.

Does someone have to visit my premises before I can book a cleaning?

Yes we will visit your office or factory at the time that suits you the best, the same day can get a written  quote and we can start cleaning at the short notice.

Are cleaning supplies included?

All the cleaning equipment and chemicals are supplied to perform the job and achieve the desired standards, additional supplies can be purchased if customer desires.We can use the customer products if they choose to do so.

What if I'm not happy with my cleaning?

Please get in touch with us right away and we’ll make arrangements to rectify the situation. We have a satisfaction guarantee that we stand by.

Scheduling Questions

Can I get same day booking ?

We don’t guarantee same-day bookings. But, depending on the day, we can often meet this requirement.

Do I have to be there for my Cleaning ?

It’s completely up to you. If you’re not going to be on site, make sure you let us know how to access your building to finish the cleaning service.

Does my cleaner arrive at the exact time i book ?

Yes, most of the time. However, we allow a one-hour window due to traffic and weather circumstances. In scenarios where your cleaner will be late, you will be contacted to let you know.

When am I charged for my service ?

You are not charged until after the cleaning has been completed. We work on 30 days account.

Are there any commitments or contracts ?

Yes we have a contractual agreement like any other Australian business

Cleaning Questions

Do you provide your Supplies ?

We can provide all cleaning and washroom supplies if needed .you can simply just order from our catalogue and save time and money

How many cleaners do you send ?

It varies according to the type of the service. If you’re on a recurring schedule, we’ll do our best to match you with the same person going forward.

Are cleaning company cleaners screened ?

Absolutely. The cleaners go through a screening process that includes a police background check, reference checks and in-person interviews. We also require significant experience in cleaning services to work with us.

Have a Different Question ? Please feel free to ask